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Frequently Asked Questions.
The order
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
Returns & Exchange
How do I Change my order?
After we receive your order our rep will make a confirmation call. Till then you can change your order. Only after confirmation your order is processed.
How do I return or exchange my order?
Since all orders are processed after confirmation through Whatsapp or telephone, no return or exchnage is possible. If the product is damaged/defected please contact KUDA TEEZ the same day of delivery for an exchange of the same product.
Printing Technique Used
What is Dye-Sublimation Printing?
Dye-sublimation printing is a digital heat transfer process that offers permanent image transfer onto polyester garments or polyester-coated surfaces. Here’s how it works: When subjected to high temperatures, sublimation ink undergoes a transformation into a gas state. This gaseous ink permeates the open pores of the polyester-coated item or garment. After removing the transfer paper, the pores cool and seal, effectively trapping the ink and the image within the item’s surface. As a result, the sublimated image becomes a durable and integral part of the substrate, adopting its texture and base color.
It’s important to note that dye sublimation is compatible only with white or very light-colored garments and substrates. Materials like cotton and items lacking the specific coating required for this process are not suitable for sublimation.
Care of Your Sublimated Tee
Why is My Sublimation Print Faded After Washing?
It is wise to use the best washing practices if you have sublimation printed clothing. Over time sublimated prints will fade when exposed to the sun. So follow care instructions on the side label. and do not dry under direct sunlight.
